Refund & Return Policy

International Billiard Shop

At International Billiard Shop, we are committed to providing customers with premium-quality billiard equipment and a trusted shopping experience. We take pride in offering only authentic, brand-new products sourced for players who demand quality and performance.

1. Product Condition Guarantee

International Billiard Shop only sells brand-new products. We do not buy, sell, trade, or accept used, second-hand, or previously owned products.

All items are shipped in new condition with original packaging and included accessories provided by the manufacturer.

2. Return Eligibility

Customers may request a return within 7 days of receiving their order under the following conditions:

• The item must remain unused, unplayed, and in its original factory condition.
• The product must include all original packaging, accessories, manuals, certificates, and protective materials.
• The item must not show any signs of use, installation, modification, or damage.

Due to the nature of billiard equipment, products that have been used, played with, customized, or altered may not be eligible for return.

3. Damaged or Defective Items

If a product arrives damaged or has a confirmed manufacturing defect:

• Customers must notify us within 48 hours of delivery with clear photos/videos of the issue.
• Our team will inspect the claim and provide a fair resolution, which may include replacement, repair, replacement parts, or refund depending on the situation.

4. Refund Process

After an approved return is received and inspected:

• Refunds will be issued to the original payment method.
• Refunds apply to the approved product cost only.
• Original shipping charges, customs duties, taxes, and additional fees are generally non-refundable unless the issue resulted from an error by International Billiard Shop.

Refund processing may take 3–8 business days depending on the payment provider.

5. Return Shipping Responsibility

• For returns due to customer preference, incorrect selection, or change of mind, the customer is responsible for return shipping costs.
• For confirmed defective or incorrect shipments, International Billiard Shop will assist with the appropriate resolution.

Customers must receive return authorization before sending any item back.

6. Order Cancellation

Cancellation requests must be submitted before an order has been processed or shipped.

Once an order has been packaged or shipped, cancellation may no longer be possible.

7. Special & Custom Orders

Custom-made products, personalized items, limited editions, special-order items, and products prepared specifically for a customer may be considered final sale unless they arrive damaged or defective.

8. Customer Commitment

We encourage customers to carefully review product descriptions, specifications, measurements, and compatibility before completing their purchase.

International Billiard Shop is dedicated to providing a professional, transparent, and secure buying experience for every customer.